Return Policy

Read our return policy carefully before ordering!

• Eligibility: Only unopened, unused lights in original packaging with intact seals are accepted for returns.
• Timeframe: Contact sales within 7 calendar days of delivery.
• Process: Obtain a return approval number by contacting 909-203-2945 or info@undercanopygrowlighting.com. Return to 2501 S Vermont Ave, Oklahoma City, OK 73108.
• Costs: Customers pay return shipping. A 20% resto33cking fee applies. Original shipping costs are non-refundable.
• Conditions: Used lights or opened boxes are not eligible for returns or exchanges.

Refund Policy

Read our refund policy carefully before ordering!

• Processing: Refunds processed within 7 business days after approval, issued via original payment method. Bank processing times vary.
• Restocking Fee: 20% of the original purchase price.
• Non-Refundable: Shipping costs and sale items.
• Late/Missing Refunds: Check bank account, contact credit card company or bank, then email info@undercanopygrowlighting.com if unresolved.

Exchanges:

• Only for defective or damaged items during shipping. Email info@undercanopygrowlighting.com and ship to 2501 S Vermont Ave, Oklahoma City, OK 73108.
• Refer to warranty policy for damaged items.

Shipping:

• Inspection: Inspect packages before signing BOL/POD.
• Damage Claims: Report shipping damages to sales within 3 business days of delivery.
• Return Shipping: Customers cover return shipping costs and assume risk of package loss. Use trackable shipping for expensive items.

Warranty:

• 5-year warranty for Beast series and Under Canopy Light series.
• Submit a fully completed warranty form within 7 calendar days of delivery.
• Contact undercanopygrowlighting.com for warranty claim details.

Sale Items:

• Non-refundable.

Contact for Help:

• Phone: 909-203-2945
• Email: info@undercanopygrowlighting.com
• Address: 2501 S Vermont Ave, Oklahoma City, OK 73108

For further details, visit undercanopygrowlighting.com or contact their support team.